Support Promise

At PCBee, help doesn’t end the moment I pack up my tools. I know how stressful it can be when technology lets you down, and I believe every customer deserves patience, clarity, and peace of mind long after the repair is finished.

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What You Can Expect

• 30-day review – If the same issue returns within 30 days, I’ll come back and recheck it for you without any extra labour cost. It’s my way of giving you confidence that the problem has truly been solved.
• Clear explanations – I won’t just fix the issue and leave. I’ll explain in plain language what was wrong, what I did, and give you simple tips to help prevent it happening again.
• Remote help – For smaller problems, I can often connect securely to your computer online. This means many issues can be solved quickly without needing another home visit.
• Friendly guidance – Even after the service, if you have a quick question or need reassurance, just call or message me. I’m happy to guide you step by step.
• Fair limits – My support covers the repair I carried out. If a new problem appears, or if you’d like extra lessons, help after accidental damage, or removal of new infections, I’ll still be there to assist you at my standard fair rates.

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Why This Matters

Technology should never make you feel left behind or on your own. With PCBee, you always know there’s someone you can call who will listen, explain patiently, and get you back on track. My support promise is built on honesty, respect, and reliability — so whether it’s a quick question or a repeat issue, you’ll never be left without help.

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📞 Need help now? Call or WhatsApp 7956 3363